People are talking....
See what Sherry's clients have to say
about their homebuying and homeselling experiences.
John and I can’t thank you enough for everything that you did for us in selling our home in Ellicott City. Your professionalism, positive attitude, knowledge of the business made a very stressful time go so smoothly even during the difficult market conditions.
We are so grateful for everything that you did from your professional flyers, to the beautiful pictures on line in addition to the virtual tour which looked awesome!!
You are a true professional and a wonderful caring person that is committed from the beginning of the sale to the end of the sale. Your valuable suggestions were a key reason we sold our house so quickly?
We were very proud to have the Re-Max sign in our yard with your name on it!!!
We will continue to highly recommend you to our family and friends as we know that they will get the very best realtor in town!!
Nancy and John
Marshall and I would like to thank you for all the hard work you did in selling our house. We appreciate all the ads, open houses, and great suggestions that enabled us to sell our home.
We would certainly recommend you to anyone in need of a realtor. We are very pleased with your service.
Marshall & Libb
We wanted to take the chance to
write to you and thank you for all your help in the sale of
our previous home and the purchase of our new home. We knew
that the move from Carroll County to Howard County would be
a challenge because of the difference in home prices. You
worked hard to get our old home sold for a competitive price
and make the closing go smoothly.
Your understanding regarding
our criteria for a new home helped us to zero in on the
exact area we knew was right for our family. We are grateful
for your patience as we visited and revisited homes and for
your understanding and flexibility when we became
apprehensive of our choice after a less-than-stellar home
inspection on our new home. We never felt pressure to have
to stay in the contract after the disappointing home
inspection and your willingness to show us some alternative
homes really helped in our decision-making process. Seven
months later, after looking at other homes sold in the
neighborhood, we marvel at the price we paid for our new
home. Your excellent negotiating skills got us the price we
needed in order to have the money to make this the house we
wanted. We love the neighborhood, school, and the
convenience to work and shopping and we can't wait to show
you what we've done with the house. Thank you for helping to
make our desire to live in Howard County a reality!
Elise and Kevin
I am writing to you concerning Sherry
Rich. Our home search and friendship began with Sherry over five
years ago when we were preparing to move to Columbia. She not only
shared her professional knowledge, but also her caring personality.
She made the effort to care about our preferences and needs. With
her help, finding the right house for our family was not only easy,
Sherry does not leave her clients at closing. Her newsletters are
professional and give helpful ideas on home maintenance. Her phone
calls to make sure all was going well made us feel at home in
Columbia. But more important, was the time she took out of her busy
schedule to just sit and have a lunch or a cup of tea and visit.
Sherry has always made us feel at home and welcome in our new town.
Now that we are preparing to move from Columbia, I am again
appreciative of Sherry's professionalism, knowledge, and her caring
way. She has been at our side through every step of the sale of our
house. From the market analysis to the finalization of the contract
negotiations, Sherry has been our guide, cheerleader, counselor, and
friend. She made the entire process seem so easy.
Sherry is a treasure that is rare--a professional that is an expert
in her field and gives of herself for the sake of her clients. I
feel it a privilege to call her my friend.
Sally and I wanted to thank you again for your excellent service
during the recent listing and sale of our home in Ellicott City.
You have been both a true professional and a friend during a rather
difficult market period when sales were slow.
We can recommend you without hesitation to anyone needing to either
sell their home or to buy a new one. You went the extra mile for us
on several occasions and your expert service and advice and counsel
have been truly appreciated.
Earl and Sally
"We cannot thank you enough for
providing excellent service for us with both the purchase of our new
house and the sale of our former house. You are a true professional.
We appreciate the help writing offers--multiple times--figuring net
expenses and profit, and providing a comparative market analysis to
help price our house. Your specific suggestions to make our house
more marketable paid off. You were responsive and easy to reach at
all times. When you presented us with the offers from potential
buyers, you clearly had taken a great deal of time to study the
offers and communicate with the other agents so that you were
knowledgeable and efficient when we sat down to choose one. As you
know, this has been a joyful but challenging time for us with my
pregnancy bed rest, a move to a fixer-upper, a newborn, John's foot
injury, and the sale of a house all in five months, and therefore we
are quite grateful that we were able to relax and trust you. You are
a thoughtful and conscientious professional.
If any potential client of yours wants a reference, please share our
--Kristine and John
"Thank you for all of your hard work
and dedication helping us find this lovely house! We truly love it
here! We are so grateful for everything you did to help us find an
older home with character and location in the limited amount of time
we had. You went out of your way professionally to keep us informed
of all listings, updating us via phone nearly daily and then driving
us all over several counties continually day after day into some
--David and Vicki
11000 Broken Land Pkwy
Columbia, MD 21044
Dear Ms. Pittroff:
We are writing this letter on behalf of Sherry Rich, who gave us truly
exceptional service as our Realtor. Sherry worked extremely hard on our
behalf; we felt like we had a true advocate. Sherry is warm and
personable, and a good communicator. We felt like she explained
everything clearly throughout the entire process of finding and buying
our home. She put in late hours and long house-hunting days, and made
every accommodation to fit our demanding work schedules (even meeting us
late at night sometimes). She never complained--she simply delivered
exceptional service. Below are some of our observations on the great
experience we had working with Sherry Rich.
We were living in Baltimore and planning to move to Columbia or a nearby
city. As first time home buyers, we had a lot to learn. We didn't know
exactly what we wanted, but we were very excited to explore many
possibilities for our ideal home, and we wanted a Realtor whose
enthusiasm and experience could help us throughout this process. We were
willing to spend as much time and energy as necessary to find a great
home, but we needed a Realtor who would match our efforts, one who would
advocate for us and who had our best interests as a top priority.
After working for several months with an inexperienced and disorganized
Realtor from a different agency, we were very discouraged at our lack of
progress. We were about to put our home search on hold indefinitely,
when, on a strong recommendation from a coworker, we decided to give
Sherry Rich a call. During the course of a brief phone interview, Sherry
made it clear that she was the one for us! She was easy to talk to,
exuded confident energy, and was enthusiastic. She made us feel like we
would succeed. She seemed very professional but also casual and nice,
which is just what we were looking for. Our spirits changed immediately,
and we were ready to start anew!
Sherry's process is very intelligent and organic from the beginning. She
sent us many listings, and she welcomed us to send her any listings that
we found independently. She showed us homes that we selected, but also
took us to places that she thought we might be interested in that we
hadn't considered. She was never afraid to offer helpful insights about
a given home, but at the same time she was never pushy. She asked us
each to numerically rate every home we saw, and she took notes on
specific things that we liked and disliked about each home. As we
explored and learned better what we wanted, Sherry listened to our
comments and preferences. She adapted the showings and listings as her
knowledge of our preferences grew, including some very specific
preferences for lighting, kitchen size, a particular foyer, proximity to
trees, ambient noise and so forth.
We found our house hunting days with Sherry to be fun, satisfying, and
productive. Sherry promptly scheduled or canceled showings, and we never
had to wait around. She drove us around so we could focus on our
observations of the area. This was extremely helpful to us! Her car was
very comfortable and clean, and she went to great lengths to make sure
we were comfortable; she offered us beverages to enjoy during our
outings, and she even bought us lunch! [You might want to omit this fact
in the testimonial, unless she's prepared to offer all of her clients
this level of generosity! :-)] She was a good conversationalist as she
drove us around, offering insights from her exceptional knowledgeable of
Columbia and the surrounding area. She welcomed all questions and was
very knowledgeable about home buying in general.
When we found a home that we wanted to put an offer on, the process was
highly efficient. Sherry was well-prepared and paperwork was
well-organized. She used her special technique to prepare comparables,
which helped us prepare our best possible offer. She made many calls
behind the scenes and took care of many details so that we wouldn't have
to. This is exactly why we hired a Realtor in the first place and Sherry
really delivered. We liked that she even took care of small details like
adding an "x" next to every place on a contract where we needed to sign
and explained even technical points very clearly. When modifications or
corrections had to be made (such as when the seller's agent overlooked a
signature), they were typically completed within only a few hours
(signed and returned from the sellers). This is because Sherry worked
with other agents very quickly and efficiently. It is also because
Sherry's response time, whether faxing, emailing, texting, or phoning,
is absolutely outstanding. (Indeed, her communication with us through
email, our preferred method, was so frequent and clear that we never
wondered what our Realtor was up to--she was accessible all of the time!)
The first two offers we made fell through. Yet, we knew it was because
of factors outside of our control (we were outbid in one case, and the
sellers wouldn't budge on price in another). However, we were not
discouraged at all because we knew Sherry Rich would keep at it until we
found a great home. She was very encouraging and comforting when the
offers fell through. She also reassured us that she and our loan officer
would do everything in their power to to help us meet our timeline (to
get the first-time home buyer's tax credit). Ultimately, she was
right--we achieved our goal, largely due to her efforts and the efforts
of her team. On that note, everyone Sherry referred us to, including the
home inspector, the loan officer, and the title company agent, was truly
outstanding in their own right. They all did fantastic work, were
friendly and knowledgeable, and accommodated our busy schedules (even
coordinating to move the settlement date sooner).
It is very clear that Sherry truly cares about her clients. Late one
evening when we were unable to go looking with her, she did some
independent investigating for us; she visited a home near the one we
ultimately purchased, simply because its list price was significantly
lower and it was a similar style. She wanted to see the home in order to
explain the discrepancy and make sure our offer was not too high.
Perhaps most telling of Sherry's integrity and concern for her clients
can be found in this amazing example: after our offer had been accepted
on the home that we ultimately bought (but while we could still back out
due to inspection contingency), Sherry went out one night to listen to
airplane traffic. She emailed and expressed her concern that we visit
the home at night, because she remembered that one of us is particularly
sensitive to noise and she didn't want us to have any regrets. Wow! (We
did visit at night, and now, a month after moving in, we are still very
happy there.) Finally, after closing, Sherry had left us a nice note and
a spider plant as a housewarming gift. She considered our satisfaction
from start to finish.
In closing, what had started out as a stressful endeavor riddled with
failure turned completely around into a successful and fun process once
Sherry Rich entered the picture. She is the best at what she does, and a
wonderful person, too! Now that we have this terrific home, we will miss
house hunting with Sherry--but we will definitely call her when we
decide to move again (and of course would highly recommend her to any
family, friends, or coworkers looking for a Realtor).
Marcus & Kandi
REMAX/100 (800) 899-7629